For in-stock items, please allow 3 days for processing of your order. For custom orders, please allow 6+ week but we will reach out and confirm timing.

Once available, your item will ship via UPS Ground or 2-day Express, depending on the customer’s choice at check-out. At check out, rates for both options will be displayed and customers may choose. Chosen shipping costs will be applied to the customer total at checkout.

As a small business we are not yet able to offer free shipping, and we thank you for understanding. We work hard to ensure the very best rates with our carrier partners.

Purchases may also be collected during store hours, Monday through Saturday, 11 am to 5 pm.

All sales are final and all merchandise sold in “as is” condition. In the event that you are not completely satisfied with your purchase, returns are accepted on eligible items for store credit only within 10 business days of the invoice date, and must be accompanied by a receipt. Credit is good for one year from the date of issue.

If something arrives broken or damaged, or an item is missing, please notify us within 3 days.  If items are broken, you may be asked to send pictures and hold on to the package to return to UPS for a damage claim.  We will gladly send a replacement. We do not charge restocking fees, however, you will be responsible for return shipping costs. To initiate a return of any item that arrives damaged, please contact us at MosaicHomeChatt@gmail.com